- maybe my wait time will be reduced?
- maybe they will give me a more highly rated customer service rep?
- maybe they will be more willing to satisfy my problem?
I am currently waiting on the phone, right now! Typing as I wait... let's see if my theory is right.
24 minutes when they finally picked up.
Everything was OK, I guess... seeing as I was on hold for so long, I did not take the survey...
Also, to change a flight costs you $200. My ticket was $221... and you just simply need to call back to book the new flight. I think I would save more to just book a new one online, in time at least! The joys of travel...